All orders within the USA are shipped Fedex Ground. International orders usually ship Fedex Express International Economy from New York.
Some of our products (bedspreads, pillows etc.) may require shipment in oversized cartons and are subject to higher freight charges.
Clients are responsible for all shipping and handling fees. alicia adams alpaca is not responsible for delays re: ship dates due to inclement weather.
Prices are subject to change
Please note, many of our products are hand made and/or hand finished and therefore, may vary slightly in color, texture and finish. These are not considered quality issues and will not be grounds for returns.
All returned items must be in original condition with all tags attached and postmarked for return within 10 days of receipt. You will receive a store credit. No refunds are issued.
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
No returns or exchanges are permitted with sale items. Any purchase of a discounted item is a final sale.